Q-Park Dawson Street in Dublin 2

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Customer reviews about Q-Park Dawson Street

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  Ruth Feehan Added 19/01/2018

  ★ ★ ★ ★ ★
  I would like to compliment your staff in the Dawson street carpark in Dublin, Fred and Nichola. The car park was full when I arrived and I had to wait my turn on the ramp behind other cars to enter. During this time my car tag beeped and was read twice, however the barrier wouldn't lift when my turn came to enter unless I took a ticket!!I l parked the car and pressed the button beside the office and tried to explain my predicament to a very rude English lady who had no interest and constantly spoke through me , telling me the tag had not been read if the barrier didn't lift therefore I would only pay once using the ticket. On my return I met with Fred and Nichola who checked the computer at the time I entered the carpark and found that my tag had indeed been read and had I paid the ticket, I would have paid twice for the same parking space. They rectified the problem for me and were very understanding.The lady on the intercom could learn some customer service tips from them !! 5 stars for Fred and Nicola...no stars for the faceless lady on intercom!

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